Cases
Without disclosing clients: problem, approach and operational result.
Bitrix24 ↔ MoySklad integration
Products, stock and orders diverged between the CRM and the warehouse, sync was unstable and duplicates appeared.
Result: An exchange history appeared: it is clear where and why sync fails; data no longer diverges manually.
CRM and lead/visit duplicates
Duplicate leads, deals and contacts; visits were lost; a lead was linked to the wrong deal; data was reconciled manually.
Result: Managers stopped reconciling visits manually, the database was cleaned of duplicates.
Laravel Client Cabinet
Clients had nowhere to see statuses, requests and invoices on their own; everything went through support.
Result: Part of the requests moved to self-service, the load on support dropped.
Audit and stabilization of a legacy project
The project works but breaks periodically; there is no documentation; integrations fail for no clear reason; the previous developer left and touching the code is scary.
Result: The team got a clear problem map and could fix the project in stages, without a risky rewrite from scratch.