I bring order to your Bitrix24, CRM and business processes

• REST already overloads the portal
• Standard robot setup is not enough
• Custom event handlers are needed
• Heavy operations slow the CRM down
• Custom tabs and actions in the card are needed
• Logic is "scattered" and breaks on changes

• Stable logic inside the portal
• Clear logs and diagnostics
• Less load on REST
• Documentation of entry points
• Maintainable code structure

• I do not replace a full DevOps/SRE
• For production changes I first review logs and make a backup
• I give the exact price after access to the portal

• Need an external product on top of the CRM
• Need an API or an integration hub
• The logic does not fit in the box
• Need queues and background jobs
• Need an admin panel with roles

• Errors are visible in logs
• Heavy operations go to a queue
• The project is easier to maintain
• New features without chaos
• Testable code

• I prepare infrastructure within my own solution, not as DevOps outsourcing
• A full rework of an old project — as a separate estimate

• Sync works "sometimes"
• Duplicates appear
• Data diverges between systems
• No exchange history
• The error is not visible to the user
• A CRM must be connected to an external service

• Data is not lost
• Duplicates are not created
• The exchange does not fail silently
• Clear logs of incoming/outgoing requests
• The ability to retry a failed operation

• I am not responsible for failures on the side of external services and providers
• I mask secrets and do not log tokens
• First a test environment, then production

• Data is transferred manually
• Spreadsheets are reconciled between systems
• Requests get lost
• Approvals happen "verbally"
• No deadline control
• Reports are assembled by hand

• Less manual work
• Requests and approvals are not lost
• Transparent deadlines and statuses
• Reports assemble themselves

• First I record the current process, then automate
• Complex scenarios — in stages
• Depends on access and the systems' data

• The developer left, the code stayed
• No documentation
• No logs
• Processes break
• Scary to touch production
• You need the cause, not a "symptom fix"

• A clear problem map
• Priorities and a plan
• Timeline estimate
• Recommendations on logs and architecture
• Understanding of what can be left as is

• I do not touch production blindly
• I make a backup when there is a risk of data loss
• A full architecture rework — as a separate estimate

• Integrations fail silently
• No exchange history
• A failed operation cannot be retried
• Data gets duplicated

• Integrations
• Exchange logs
• Retry / backoff
• Encrypted secrets
• Health-check
• Queues
• Admin panel

• Does not replace an enterprise-grade ESB/iPaaS
• Each system is connected as a separate task

• Lead and deal duplicates
• Robots and workflows misfire
• Heavy REST requests
• No logs or history

• Structure overview
• Logs check
• Risk search
• Problem map
• Risk table
• Fix plan

• Fixes are a separate stage
• Without access to logs/code accuracy is lower

• Unclear whether an event arrived
• No payload to investigate
• The error is not visible
• Cannot resend

• Receiving webhooks
• Storing payload
• Signature check
• Processing status
• Errors
• Manual retry

• Built on top of Integration Hub
• Processing per source is separate

• Clients cannot see statuses and data themselves
• Support is overloaded with repetitive questions
• Requests and messages get lost in email/messengers

• Authentication and roles
• Requests and statuses
• Messages
• Documents and invoices
• Notifications
• CRM integration
• Admin panel

• Not a licensed SaaS — it is an adaptable base
• Complex custom modules are estimated separately

• Clients have nowhere to see CRM statuses
• Managers forward data manually

• Request statuses
• Inquiries
• Invoices
• Messages
• Connection to CRM data

• Depends on the Bitrix24 edition and access
• Heavy logic is moved to D7 separately

• Employees work in scattered spreadsheets
• No single point for tasks and requests

• Authentication and roles
• Tasks / requests
• Access to process data

• Designed for the task — requires scoping

• Partners cannot see request statuses
• Documents and calculations go manually

• Partner authentication
• Requests and statuses
• Documents
• Calculations

• Designed for the partner model

Different document and notification types for different scenarios, and files had to be filed predictably so any team member could find them, not just whoever created them.

• Generating contracts and claims with one button right on the deal card
• Sending SMS and WhatsApp to the client with one button — no switching to another app
• Automatically filing case files into disk folders — a predictable structure for the whole team
• A log of sent notifications on the case card

Routine messaging and file-hunting disappeared: one click on the deal — the document is ready, the client is notified, the file is in the right folder.

Some classic call-center metrics (SL/ASA/ATA) simply cannot be computed without telephony data; mixing different date sources (lead vs. visit) skews percentages unless kept separate.

• 20 parameterized SQL reports on top of live CRM data with safely substituted filters
• A "lead to visit to deal to sale" funnel with intermediate metrics (contact rate, occupancy, etc.)
• A multi-level TTL cache with stale fallback and locks — the dashboard never hits the CRM with heavy queries directly
• 33 whitelisted AJAX actions with permission and session checks
• Honest documentation of the limitations of every disputable metric instead of dressing up the numbers

Management and the call center got a single tabbed funnel dashboard (overview/visits/calls/agents/directions) instead of Excel exports — with caching and clearly documented metric limitations.

NCALayer runs through a local WebSocket on the user's machine rather than a cloud API, so the integration has to talk to the client's browser, not just the server; the certificate and signature validity had to be verified.

• Signing a document via NCALayer right from the deal page — no manual saving and moving of files
• Talking to the local NCALayer WebSocket service from the user's browser
• Verifying the certificate and signature validity before saving the document in the CRM
• Storing the signed file and the signing status on the deal card

State-signature signing became part of the same flow as every other deal document — no separate "sign and attach by hand" step.

The external service rate-limited requests, and counterparty data had to be stored with a check date rather than re-queried every time.

• Counterparty check by tax/business ID right from the deal card, no trip to a third-party site
• Risk markers and check status saved in the CRM with the query date
• Request caching to avoid duplicate calls to the service
• Handling external API errors and timeouts without breaking the deal card

Checking a counterparty took seconds right inside the deal instead of a trip to a third-party site and manual copy-pasting.

• Lead and deal duplicates
• Dirty phone numbers
• Lost links
• CRM and warehouse divergence
• Outdated stock

• Count duplicates and mismatches with queries: the number of affected records is visible before any fix
• Normalize phone numbers, emails and key fields to a single format
• Add a lookup for an existing record before a new one is created
• Close the source: the form, import or integration that produced the junk
• Leave a reconciliation you can re-run and see the result

• Robots do not fire
• Business processes hang
• Approvals are manual
• No deadline control
• Managers bypass the CRM

• Find which step processes stall at and on which condition
• Compare what should trigger a robot with what actually triggers it
• Move fragile logic out of the visual builder into code with logs
• Add deadline control and notifications for the people responsible
• Remove the manual steps that make managers bypass the CRM

• No logs
• No retry
• API fails
• Data arrives partially
• The error is not visible to the user

• Turn on logging of incoming and outgoing requests, with tokens masked
• Add delayed retries for temporary errors on the other side
• Separate "no data arrived" from "data arrived partially" — different failures
• Surface the error where a person will see it, not only the server
• Leave a verify mode: run the exchange without writing to the live database