CRM / Bitrix24 · operations automation
Operations automation for the Big Tech business center
Client:
Big Tech
Category: CRM / Bitrix24
Stack: Bitrix24 D7, Telegram Bot API, PHP, cron agents
Timeline: rolled out module by module, over time
Problem
A growing business center handled operational matters by hand and by phone: clearing a parking debt meant calling the front desk, tenant registration was on paper, security patrols went unlogged, and invoices and service requests were collected manually.
Constraints
The server hosting the portal itself has no SSL — Bitrix webhooks are unreachable, so the bots have to run on long polling and survive restarts without manual intervention.
What I did
- A Telegram bot for clearing parking debt: checks against the external Parqour service, re-verifies the write-off policy in the CRM, enforces an attempt limit, and logs to the deal timeline
- A Telegram bot for registering tenant companies
- Bot access gated by CRM deal stage with a local whitelist fallback
- QR security patrols with a feedback form
- Invoice and service-request automation
- An HR business process for onboarding management-company staff — with roles for IT, security, cleaning and onboarding
- A tenant loyalty program with a rewards catalog and transactional point deduction
Architecture
Bitrix24 D7
→ Telegram Bot API (long polling)
→ Bash wrappers with auto-restart
→ Parqour API
→ HR smart process
Result
Clearing a parking debt and registering a tenant are now handled by a bot instead of a call to the front desk; security patrols and staff onboarding got a digital process instead of verbal agreements and paperwork.
What can be reused
Long-polling Telegram bot with auto-restart, no webhook or SSL needed
Bot access gated by CRM stage with a local whitelist fallback
HR onboarding process with role-based checklists
Loyalty program with transactional point deduction