CRM / Bitrix24 · tasks · quality control
Tasks and quality control for a multi-department site on Bitrix24
Client:
NDA
Category: CRM / Bitrix24
Stack: Bitrix24, Smart Process, checklists, work groups
Timeline: 3–4 weeks
Problem
A large site with many departments had no control over work quality: tasks were assigned verbally, issues were "resolved" by word of mouth, and some just got lost.
Constraints
Many independent work groups with different processes — the rollout could not break current work or drown people in extra fields and statuses.
What I did
- Set up department work groups, each with its own task-assignment process
- Smart processes for recurring quality-control scenarios
- Review checklists for every department instead of verbal agreements
- A single digital workspace showing who owes what
Architecture
Work groups
→ Smart processes
→ Review checklists
→ Digital workspace
Result
Tasks stopped getting lost or settled by word of mouth: every department has its own process, a review checklist, and a visible work status.
What can be reused
Work-group template with a quality-control checklist
Smart processes for recurring per-department tasks