CRM / Bitrix24 · tasks · quality control
Tasks and quality control for a multi-department facility on Bitrix24
Client:
NDA
Category: CRM / Bitrix24
Stack: Bitrix24, Smart Process, checklists, work groups
Timeline: 3–4 weeks
Problem
A large facility with many departments had no control over work quality: tasks were assigned verbally, issues were "resolved" by word of mouth, and some just got lost.
Constraints
Many independent work groups with different processes — the rollout could not break current work or drown people in extra fields and statuses.
What I did
- Set up department work groups, each with its own task-assignment process
- Smart processes for recurring quality-control scenarios
- Review checklists for every department instead of verbal agreements
- A single digital workspace showing who owes what
Architecture
Work groups
→ Smart processes
→ Review checklists
→ Digital workspace
Result
Tasks stopped getting lost or settled by word of mouth: every department has its own process, a review checklist, and a visible work status.
What can be reused
Work-group template with a quality-control checklist
Smart processes for recurring per-department tasks
Related services and solutions
Services
Bitrix24 D7: boxed development and stabilization
I work not only with interface settings, but at the level of the box, the code and internal APIs.
Services
Business process automation
When employees transfer data manually, reconcile spreadsheets, lose requests or repeat the same actions — I turn the routine into code.